El Expreso de la Robla - Leon to Bilbao

PAYMENT TERMS:
15% of total tour cost due at the time of booking
85% or balance no later than 35 days prior to tour departure date

CANCELLATION FEES:

Up to 30 days before departure: refund less 15% official tour price.

Between 30 and 15 days: refund less 25% of the total.

Between 14 and 5 days: refund less 50% of the total.

Between 4 and 1 day(s): refund less 80% of the total.

Less than 24 hours or failure to turn up:  No refund, 100% of the total is payable.

Since these are international terms an additional 5 days will be added in order to process refunds. 

An additional 15% Administrative fee will be charged from Palace Tours against refunds. All cancellation fees and administrative fees is applicable for FULL Tour price before coupons.

All cancellation, change, or update requests must be submitted in writing by email to travel@palacetours.com. Please allow at least 48 hours (and in some cases longer) for us to review, confirm, and process the request and advise any applicable fees. A cancellation, change, or update takes effect only once we have received and processed the request, and we will confirm the outcome to you once it has been processed. Cancellation timeframes and the applicable fee are calculated by reference to the local time and normal business hours at the destination where the tour is provided; a request received outside those business hours (including evenings, weekends, and public holidays at the destination) is treated as received on the next business day at the destination, and a further processing period of at least 48 hours (and in some cases longer) then applies before the request takes effect.

The above times are based on Spain time. In order to provide enough time for processing cancellation, guests  need to add 3 business days to the above timeframes. 

We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For information on available plans or to purchase travel insurance, please visit www.palacetours.com/insurance.

The tour price includes:

• Accommodation on board El Expreso de La Robla
• Buffet breakfast on board the train
• Lunch and three dinner in select restaurants

• Beverages, including wine, coffee and liqueurs at meal times

• Group sightseeing tours as per the itinerary via coach
• Admission fees to all destinations as per the itinerary
• Accompanying guide throughout the route

The tour price excludes:

• Domestic or international airfare
• Travel insurance or visa fees
• Items of a personal nature, such as laundry and souvenirs
• Any additional hotel accommodations pre- or post-tour
• Any items not specifically mentioned as "included"