To issue final confirmation Palace tours requires 60 days prior to departure (or at time of reservation for last minute bookings) the following information for all passengers:
Failure to provide the above information on time may result in delays and possibly passengers missing the tour completely. Palace tours will not accept responsibility or provide refunds if the above information is not provided in its entirety and on time.
All cancellations must be done in writing. If a cancellation is received more than 121 days prior to tour departure date a penalty of 10% of the total price will be retained as cancellation fee.
If a cancellation is received between 120 days and 61 days prior to tour departure date, 20% of the total price will be forfeited.
In the case of a cancellation received less than 60 days prior to the boat departure the full amount will be retained.
Palace Tours is the official representative in the US for :
Advantage of dealing with Palace Tours
12000 Biscayne Blvd. Suite #107, Miami FL 33181
Toll Free (US & Canada): 800-724-5120