Payment Policy:
- At the time of booking a deposit of 20% of the total tour price
- The remaining balance is due a minimum of 60 calendar days prior to departure date
To issue final confirmation Palace tours requires 60 days prior to departure (or at time of reservation for last minute bookings) the following information for all passengers:
- Complete passenger names
- Passport numbers (& passport copy in case of children)
- Nationality
- Date of birth
- Marital Status
- Dietary or medical restrictions
Failure to provide the above information on time may result in delays and possibly passengers missing the tour completely. Palace tours will not accept responsibility or provide refunds if the above information is not provided in its entirety and on time.
Cancellation Policy
All cancellations must be done in writing. If a cancellation is received more than 121 days prior to tour departure date a penalty of 10% of the total price will be retained as cancellation fee.
If a cancellation is received between 120 days and 61 days prior to tour departure date, 20% of the total price will be forfeited.
In the case of a cancellation received less than 60 days prior to the boat departure the full amount will be retained.