General Conditions:
1. Departure is guaranteed with a minimum of 02 participants. The operation of the tour can only be guaranteed by the end of the free cancellation deadline of the land services, which is 40 days prior departure (release).
2. The transfers on arrival and departure day are included in the round-trip rate from 02 persons on; in case 01 pax arrives/departs separately, a surcharge for the extra transfer will apply.
3. All transfers and excursions are on seat-in-service and include local English speaking guides (changing in each area), except of the following non-exclusive services:
- Day 07: Transfer Cusco/Puno on regular seat-in basis
- Day 08: Excursion Uros & Taquile on regular seat-in basis
Transfers and excursions are provided together for middle and comfort class passengers.
4. The small group guarantee of max. 16 participants cannot be ensured for services on regular seat-in-basis (non-exclusive services).
5. Cancellation Policy:
- Until 40 days before arrival no cancellation fee
- From 39 until 20 days before arrival 50% cancellation fee
- From 19 until 1 days before arrival 80% cancellation fee
- Arrival day 95% cancellation fee.
Cancellation fees for flights are subject to separate cancellation conditions depending on the airline. For some airlines cancellation fees will apply already 60 days before arrival
6. In case of early transfers, breakfast at the hotel cannot be guaranteed. If a dinner is included in the program, it cannot be guaranteed in case of unforeseen late arrivals.
7. Bordering the train to/from Machu Picchu /Aguas Calientes the passport or copy has to be shown.
8. For the train ride to/from Machu Picchu /Aguas Calientes only one 5 kg piece of hand luggage is allowed. For the visit of Machu Picchu we recommend good shoes, the trail is without handrail and could be slippery. Walking sticks need to have a rubbery end in order to be permitted inside the Sanctuary.
9. For entering Machu Picchu Sanctuary, it is not allowed to bring glass, plastic bottles or food. Large backpacks (more than 20 litre volume) have to be stored at an extra cost at the storage by the entrance.
10. For groups travelling through Cusco please note that due to regulations in order to protect the historic buildings and streets, certain larger vehicle sizes are not allowed in some central areas of the city. This implies that that various parts of the city tour will be done walking, and in order to approach hotels groups will be split up temporarily in smaller vehicles, and some vehicles will be travelling for a short period of time without an assistant (driver only).
11. Palace Tours is not responsible for any belongings of the passengers carried during any services rendered, such as transfers or tours.
12. We hold an allotment for the needed internal flights and can provide the booking accordingly. In this case, we will issue the tickets and invoice the tour operator accordingly. In case the tour operator books the internal flights themselves, we inform the correspondent flight numbers to be booked. With this, we can ensure that the whole group will travel together on the same flights.
13. Our prices include taxes, entrance fees, tax & service charge in the hotels and the obligatory luggage fees at the airports and in the hotels. Meals are included as and when mentioned in our program (B=Breakfast, L=Lunch, D=Dinner)
14. Room Tax at the hotel in Brazil is not included in our quotes. This tax is an optional payment and passengers will be instructed locally that its payment is not mandatory.
15. Our prices do not include: airport taxes, airfares, personal expenses, extras in the hotels and tips.
16. We have the right to sell this tour to other clients without any exception.
17. The above mentioned rates for pre- and post-nights at the group hotels are subject to availability and valid for max. 3 nights. From the 4th night on, a higher rate could apply.
18. Optional tours can be pre-booked through Palace Tours or in cash, on the spot. Credit cards may not be accepted on the spot reservations.
19. A Complete passenger list including names, passport number, nationality, profession and date of birth is required, 8 weeks prior to arrival.
20. Flights not booked via Palace Tours can only be reconfirmed by Palace Tours with the correct and complete file key of your booking.
21. For group flight reservations in general, no seat assignments can be made in advance so that preferred seating cannot be guaranteed. Groups are checked in at the airport, when the seats are distributed by the airlines.
22. Rates for hotel services in Peru are based on bookings made by non-resident foreign visitors who stay in Peru for periods of sixty days or less. For nationals or foreigner resident in this country rates are not valid and a surcharge of 18% local VAT tax applies on all hotel services. This surcharge also applies in case the booking is based on one foreign passenger and one Peruvian passenger sharing the same room. At check-in at every hotel in Peru a copy of the passport and also from the migration card will be made. This procedure is necessary for the exoneration of this tax.
Since December 2016, the migration card (TAM) is electronic only and printed upon arrival ONLY on request. Kindly let the guests know to request their printed migration card (TAM) in order to present it during check-in at the hotels. Also, double check your passport has been properly stamped. A secondary procedure is in place in case the guest fails to present the TAM at the hotel.
Important: Cancellation charges for hotel services may increase to 118% of the sales rate in case of no-show or last-minute cancellation. In case the requirements are not met by the guests, the 18% local VAT tax will be charged directly to them.
23. Please inquire at the competent authorities about the actual entry permit, validity of passports and the vaccination regulations.
24. Our general conditions apply.
25. Palace Tours' liability will be limited to the reimbursement of services supplied for failure of services contracted by us. We cannot be held liable for any injury, loss, accident, delay or irregularity occasioned by air-carriers or third-party suppliers and by natural phenomena, sickness, war, quarantine, strike, or any other kind of force major or by attendance to Federal Police, customs and Health Authorities regulations.
Conditions of Payment:
Unless otherwise agreed, the full payment is due 40 days prior to arrival.