40% of total tour cost due at the time of booking
60% or balance no later than 35 days prior to tour departure date
Up to 30 days before departure: refund 15% of full official price.
Between 30 and 15 days: refund less 25% of the total.
Between 14 and 5 days: refund less 50% of the total.
Between 4 and 1 day(s): refund less 80% of the total.
Less than 24 hours or failure to turn up: No refund, 100% of the total is payable.
Since these are international terms an additional 5 days will be added in order to process refunds.
An additional 15% Administrative fee will be charged from Palace Tours against refunds.
Cancellations should be intimated by FAX to the corporate office in Miami FL.
The above times are based on local time of the destination where the tour is provided. In order to provide enough time for processing cancellation, guests need to add 3 business days to the above timeframes. An administration fee of 15% on any monies to be refunded to the client will be charged prior to refund.
We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For information on available plans or to purchase travel insurance, please visit www.palacetours.com/insurance.