- 30% of total tour cost due at the time of booking
- 70% or balance no later than 65 days prior to tour departure date
- Up to 60 days before departure: refund less 30% total official price.
- Between 60 and 30 days: refund less 50% of the total price.
- Less than 30 days or failure to turn up: No refund, 100% of the total is payable.
Cancellations should be intimated by FAX to the corporate office in Miami FL.
The above times are based on local time of the destination where the tour is provided. In order to provide enough time for processing cancellation, guests need to add 3 business days to the above timeframes. An administration fees of 15% on any monies to be refunded to the client will be charged prior to refund.
We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For information on available plans or to purchase travel insurance, please visit www.palacetours.com/insurance.