Deposit Required :
30% Deposit required at the time of booking.
Balance is due 30 days Prior to Arrival.
Cancellation :
Up to 30 days before departure: refund less 15% official tour price.
Between 30 and 15 days: refund less 25% of the total.
Between 14 and 5 days: refund less 50% of the total.
Between 4 and 1 day(s): refund less 80% of the total.
Less than 24 hours or failure to turn up: No refund, 100% of the total is payable.
Since these are international terms an additional 5 days will be added in order to process refunds.
An additional 15% Administrative fee will be charged from Palace Tours against refunds.
Cancellations should be intimated by FAX to the corporate office in Miami, FL.
The above times are based on Spain time. In order to provide enough time for processing cancellation, guests need to add 3 business days to the above time frames. An administration fee of 15% on any monies paid by the client will be charged prior to refund.