- 30% of the total tour cost is due at the time of booking
- 70% is due no later than 68 days prior to the tour's departure date.
If a customer wishes to change their tour dates and their original departure date between 125 and 68 days away, then they will be charged a $200 fee per person.
If a customer wishes to change their tour dates and their original departure date is less than 68 days away, then relevant cancellation fees will apply.
i) More than 68 days prior to the date of departure: 15% as a cancellation fee of the total tour cost or the amount already paid, if the service is cancelled.
ii) Less than 68 days from the date of departure: Palace Tours will not issue a refund if the service is cancelled and customers will still be required to pay 100% of their original total tour cost.
The above times are based on local time of the destination where the tour is provided. In order to provide enough time for processing cancellation, guests need to add 3 business days to the above timeframes. An administration fees of 15% on any monies to be refunded to the client will be charged prior to refund.
All itineraries are approximate and subject to change based on availability and conditions at the destination.
We strongly recommend purchasing travel insurance to cover the losses incurred in case of cancellation. For more information on travel insurance, please visit www.palacetours.com/insurance.